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Medical and Healthcare Telephone Answering Service and Automated  Telemessage Call Center
Live Telephone Answering and Telemessaging Services.
Featuring OnviCall™ Technology
Medical and Healthcare
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Call (888) 924-4637 - Unlimited callat one low flat rate!

Medical and Healthcare Telephone Answering Service and Automated
Telemessage Call Center Featuring OnviCall™ Technology.

If you’re looking for the optimum way to respond to your patients without adding staff, BIG Messages is the answer. With our telephone answering and telemessaging services, you can “extend” your office, so your patients receive the service they deserve no matter when they call. Our operators can assist your callers during after-hours, weekends and holidays – or whenever you can’t.

We are 100% USA Based – No Overseas Call Centers.

Best of all, we are available 24 hours a day, 365 days a year and because our service is unlimited per month, you never pay more for holidays or weekends.

We Serve Medical and Healthcare Organizations All Across the USA.

We serve all size medical organizations from solo practices, medical groups, urgent care practices, to medical and healthcare enterprises. Our low one-flat rate for unlimited calls makes us affordable for everyone. Learn how BIG Messages can make a big difference for your medical practice and help save money at the same time by calling us at (888) 924-4637.

America’s #1 Medical and Healthcare Telephone Answering Service and Messaging Center.

State-of-the-art technology and live bilingual operators.

Featuring OnviCall™ 
Intelligent Automation for the Healthcare Industry.

OnviCall™ Business Application Management – Complete call handling for inbound and outbound contact centers.

Offer more services, handle larger call volumes and deliver customized solutions with OnviCall™ integrated telephony. Some features include call handling, database management, web access, message dispatch features and more – all through our integrated, easy-to-use OnviNet™ platform.

 

OnviCall™ Business Application Management – Complete call handling for inbound and outbound contact centers.

BIG Messages voicemail system helps to alleviate unnecessary pages. 

For medical practices, our system can be designed with a voicemail greeting that will help filter out non-urgent calls such as pharmacy prescriptions and refills, office hours, office appointments/cancellations, and general office information.  Callers are able to leave a non-urgent message in a voicemail box that office staff can check from a touch-tone phone at their leisure.  Callers may access office hours, addresses, or fax numbers directly from the recordings, as well.

*Bilingual recordings are also available.

OnviCall™ Business Application Management –
Complete call handling for inbound and outbound contact centers

Offer more services, handle larger call volumes and deliver customized solutions with OnviCall™ integrated telephony, call handling, database management, web access and message dispatch features – all through our integrated, easy-to-use OnviNet™ platform.

OnviCall™ brings individual call handling components together into a single, cost effective application for contact centers and teleservices providers.

Flexible, Inbound Call Handling

  • OnviCall™ handles calls directly from a Central Office or a PBX through the full-featured OnviTrax™ Automatic Call Distributor (ACD).
  • Triggered by the call ANI or DNIS,OnviCall™ Computer Telephony Integration (CTI) automatically populates custom answer phrases for agents, creating a transparent environment where they can process a wide variety of calls quickly and easily.
  • OnviCall™ supports OnviNet™ Interactive Voice Response (IVR) to automatically answer calls without a live operator and send them to the OnviTrax™ Intelligent ACD for routing.

Easy to Implement, Blended Call Handling

  • Blended inbound and outbound environments are easy to implement with OnviCall™, enabling agents to accept incoming calls and also auto-dial scheduled outbound calls.

Features:

Inbound Call Processing

  • OnviCall™ routes calls from multiple PRI’s and T1’s to agents or voice mail services. Drive overall performance and profitability higher with automated call handling that enables agents to answer the greatest number of calls in the shortest possible time.

Outbound Call Processing

  • High volume contact centers can rely on the OnviNet™ optional Predictive Dialer to ensure accurate dialing and reduced dial times, enabling agents to process more calls as quickly as possible. Contact centers using OnviCall™ and OnviNet™ Dialer experience increased productivity and generate higher revenues through automated efficiency.

Message Dispatch

  • OnviCall™ messaging efficiently and consistently delivers messages to recipient pagers, fax machines, email addresses and cell phones. Messages and other information can be dispatched automatically or manually. Schedules can be configured to dispatch information at different times using various dispatch methods.

Each dispatched message contains a history that includes the number of times a message was paged, which operators handled the message and when it was successfully delivered.

Accucall Message Dispatch

Accucall Dispatch Page - Each dispatched message contains a history that includes the number of times a message was paged

On-Call SchedulerOnviCall™ Scheduler automatically rotates persons on call for each account with the option of dispatching messages manually or setting up messages for automatic delivery. Schedules can be configured for up to one year in advance.

Accucall On-Call SchedulerOnviCall™ Scheduler automatically rotates persons on call for each account

Accucall On-Call SchedulerOnviCall™

Agent Functions OnviCall™ gives agents the ability to handle all call types professionally and consistently while gathering desired information in a fully customizable message format that can be shared with clients.

Accucall Agent Functions OnviCall™

Accucall Agent Functions OnviCall gives agents the ability to handle all call types professionally.

Agents located at a remote site can log into the OnviCall™ server via a high speed Internet connection and establish a voice path by using a dial-up telephone connection or VoIP with OnviCall™ ‘s remote dial-on-demand. Calls can then be routed in rotation without requiring a dedicated talk path.

  • Dedicated Speed Dial
  • Operator Chat
  • Echo/Reminders

 

Alphanumeric Text Message Delivery - BIG Messages

Alphanumeric Text Message Delivery.

Detailed messages are sent directly to pagers, cellular phones and various wireless devices. Text Messages are numbered and time stamped in sequence and can be faxed or emailed as a backup.

Email Message Delivery.

  • Email can be sent immediately after taking your call, at pre-determined times, or days of the week.
  • Email to one or multiple addresses.

 

Fax Message Delivery.

  • Fully computerized faxing and emailing of all messages.
    Faxes can be sent immediately after taking your call, at pre- determined times, or days of the week.
  • Fax to one or multiple phone numbers.
Call Center Services

About BIG Messages.

With expertise, a hands on approach, and a personal touch, BIG Messages has earned and developed a reputation for providing the most reliable and consistent professional answering services in the industry. Founded in July 1997 by Ira Perlstein and Glenn Lieberman, together they possess over 45 years of experience and service clients nationwide.

BIG Messages Pricing.

BIG Messages offers unlimited calls at one flat rate. BIG’s package is all-inclusive. It includes a local forwarding number dedicated to your business, unlimited calls, unlimited usage of our services provided, as well as your own personal voicemail. Moreover, there are no set up fees or any additional holiday charges.

With BIG you will never need to audit your answering service invoices again. Please call us at (888) 924-4637 for a customized quote; or click here to fill out our contact form, and receive a call back within one business day.

Telephone Answering Service Provider

OUR ANSWERING AND TELEMESSAGING SERVICES INCLUDE:

  • Cost-effective operator delivery.
  • Voice mail for direct and easy access.
  • Convenient text messages.
  • Secure messaging (upon request).
  • Back-up email and faxes of messages.
  • Paging services to any service provider.
  • Bilingual English/Spanish operators.

1 Flat Rate & 100% Satisfaction and Success of Each One of Our Clients

Text Message Delivery

Detailed alphanumeric messages are sent directly to pagers, cellular phones and various wireless devices. Text Messages are numbered and time stamped in sequence and can be faxed or emailed as a backup.

Email Message Delivery

Email can be sent immediatley after taking your a call, at pre-determined times, or days of the week to one or multiple addresses.

Fax Message Delivery

Fully computerized faxing and emailing of all messages. Faxes can be sent immediatley after taking your call, at pre- determined times, or days of the week to one or multiple phone numbers..

Telephone Operator Delivery

We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year including holidays. We treat every caller like they are our only priority, with warmth and professionalism.

Let's Work Together!

Contact BIG Messages for more information!

Call (888) 924-4637

or use the Quick-Contact Form.

Live Telephone Answering & Telemessaging Service - BIG Messages, LLC., West Caldwell, NJ 07006 USA

Think BIG for all your Live Telephone Answering and Telemessaging Needs!

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